Major issues w not being assigned back to the same underwriter for same loan amount, income and assets after the clients first contract cancelled by seller. Income approval process was long and we shouldn’t have had to go thru it twice - Laura - Park Ridge, IL
George Brown is a Smart, Caring, Energetic and very knowledgeable AE had he not got really involved in this loan when he did, it would have NEVER CLOSED, George is AMAZING!! The ball dropped when the underwriter assigned to my loan went on vaca or took time off, the person that was covering for him didn't do anything with my file. I sent several emails begging someone to call me to discuss the file and what was needed to get it closed I had submitted everything in the conditions sections. George jumped in and we did a call and he resubmitted the documents for me because there was an error or something when I submitted them and they didn't upload correctly but I didn't know that until George and I had our call. At closing the person assigned to my file was going to be off the following day and didn't set up an out of office message so when title asked for the documents 3 hours before the scheduled closing time of 11am MST we didn't get an answer, I called George when we were at 2 hours before closing and he sent an email at which point he got a supervisor involved and we were able to get the package at 11:35am but because we were behind, the assistant of the closer at the title company jumped in to her computer to help print the documents, she didn't realize I was not being reimbursed for the appraisal or the credit report I paid for on behalf of my borrower, so when it was time to fund (yesterday) it was delayed because the title company had to then go back and forth with the funding dept. and they stated she should have told them Friday that is was incorrect, the title lady just simply said there were some issues getting the package and thus that was missed. they had to reissue another wire to cover the $752.00 still owed to me. All of that said Joel Matos and George Brown and Keith or Kevin worked hard to salvage this file and we were able to get it done, communication is key in this world and these three men truly helped me help my borrower get her loan to closing and funding. I look forward to working with my Caliber Team on my next file. Thank you so much for all of your hard work on this file! - amy - Colorado Springs, CO
The only thing that was a little rough was only being able to upload 5 documents at a time for submission. (i'm not sure if I overlooked something) - Monica - Dunwoody, GA
George was able to help my loan exceed my clients expectations with a 10 day early closing which in turn gained me a new Realtor client. Can ask for much better than that - Michael Oliver - Dunwoody, GA
George is always on point with his response time and assistance. He steps in when necessary to make sure each deal moves smoothly thru the process. - Wilbert - Reynoldsburg, OH
Working with George has allowed me the freedom as a Broker Partner to trust that things will get done as they should. Does that mean things go smoothly all the time? No, but knowing that George has my back and cares about making sure all files get to closing makes me feel like we are a true team. He takes excellent care and consideration in the work he does and support he provides and that shows through on every file he touches. - Nicole - Grosse Pointe Woods, MI
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