Kyle, Kevin Flathau, and the whole team were great to work with on our file.
- Tinley Park, IL
Kyle is an amazing support when needed and provides solutions to issues that arise along the way.
Technology issues with conditions that were uploaded and being re-requested make the process frustrating and take up more time during the process.
- Cicero, IL
Just wanted to drop you a quick message to express how happy I am with NewRez! 😄 The entire experience has been absolutely fantastic. And you know what? It all starts with Kyle! 🌟 He genuinely listens to us and goes above and beyond to structure our loans flawlessly. Once our loan is in his team's hands, they take care of everything seamlessly. We don't even have to loop Kyle back in.
But trust me, he's always there to speed things up when needed!
And let me tell you, Kevin is a rockstar! He's so efficient that we don't even need to chat with him! Our loan got approved smoothly without the need for any discussions with the Underwriter. Talk about convenience, right?
Lastly, I have to give a shoutout to the Closing Team. They are right on target, super pleasant, and insanely efficient! 🎯
So, big thanks to NewRez for making this whole process so stress-free and enjoyable.
- Burbank, IL
Kyle is the BEST !!!
- Miami, FL
Kyle Steen is an amazing AE who knows his stuff
- Minot, ND
As always great service
- Chicago, IL
Kyle and the team are awesome!
- Winston, OR
Kyle and his team are always great to work with and make our processing much easier as a result. Thanks again for all you do for us!
- Palm Springs, CA
Nice job. Thank You
- MIDDLEBURG, FL
We had the pleasure of working with Kyle Steen on a NOT so easy loan. He took time to look up the guidelines to ensure the loan met the NewRez's guidelines. Kyle has demostrated that he could and is willing to help us close more loans. His Team mirrors his dedication which is key in my book. Tom Kerrins was pleasant and patient as he guided us through the NewRez system.
Samantha Edmunds IS AMAZING TO WORK WITH!!!! She took the time to explain certain whys behind conditions AND gave us suggestions on certain conditions to make it easier for everyone. This goes a long way! Having a phone conversation to discuss an approval makes it easier for everyone involved and avoids emails that may come across as rude or short. I can't wait to work with Sam on future deals.
Tom helped us disclosure and submit the loan. Therefore, we didn't have to connect with Kevin Flathau much. he offered his support and guidance and called back when asked to call back and replied to our emails in a timely manner. We appreciate that he clears and pushes the file back to the Underwriter for review.
Petra Bullock was easy to work with. Closing our loan was such an easy process! she was off a day or so before our closing AND her back up Staci Patterson moved things along with such a positive attitude!
Her email replies were so pleasant and never made it seem like she was annoyed by the changes that came along!
Kyle won me over AND his Team kept me interested and made me feel like a Partner AND not a Loan Officer with lots of questions on a system that is new to me. This again goes a long way! I'm very selective on who I work with! AND NewRez made it on my list for the following key reasons:
** Kyle brings knowledge to the table
** his team is supportive
** the system is easy to navigate
** pricing is competative
** Underwriters and other Team members pick up their phone OR call back!!! (love it)
Thank you Kyle, Tom, Kevin, Petra and Stacie for making our first closing a pleasant one!
- Alsip, IL
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