Front end of the transaction was great. We had no issues and everything was moving smoothly until we had the appraisal back. We had problems with VOEs that seemed to not be treated with a problem solving approach. In addition, the Processor and I both received vague and inconsistent communication with these and were generally confused at where things stood. Bottom line, we wanted to help but did not feel communication was sharp and we felt this transaction could have closed 2-3 days earlier.
- Christian
- Tempe, AZ
06/20/2022
tough loan, staff was awesome tho!
- Mark
- QUEEN CREEK, AZ
06/13/2022
Libby, Tannia and the rest of the team were OUTSTANDING!! I’m beyond grateful for everyone’s work on this loan. Thank you!!!!
- Mathew
- Gold Canyon, AZ
06/08/2022
It was great working with Caliber team again. Thank you
- Liliana
- CHINO VALLEY, AZ
06/08/2022
Libby is the best! She eases my fears of doubt when I submit my loans to Caliber!
Thank you Libby and the whole Caliber team!
- Stephen
- Mayer, AZ
06/04/2022
Glad to close a loan with Libby. She was great.
- Joseph
- Gilbert, AZ
05/27/2022
Libby and the Caliber team rock...excellent communication and assistance throughout the transaction!
- Josh
- MARANA, AZ
05/20/2022
Libby and the Caliber team were Amazing. There is nothing anyone could've done better. I truly appreciate everyone at Caliber who worked on this file.
Ken.
- Kenneth
- CHANDLER, AZ
05/20/2022
The team worked very hard, even in items beyond their scope to give our borrower the best experience as possible. Could not ask for more.
- Jovan
- Palm Coast, FL
05/16/2022
Caliber team went above and beyond, helping to deliver great customer service to the borrower. Thank you Caliber team!
- John
- CHAMPIONS GATE, FL
05/13/2022
I sent a real tough file over to Libby and the Caliber team. The borrower was purchasing the home he had been renting for 17 years. Other lenders said no, but I was able to qualify him, and Libby answered all my questions. She always catches my calls, or returns them promptly. Will use again. Thanks!
- Andrew
- Glendale, AZ
05/09/2022
Libby and Chase are so easy to work with as well as the entire Caliber team!
Thank you!!
- Mary
- WHITE CITY, OR
05/09/2022
Libby & the whole Caliber team were great! We had a quick turn time and problems arose throughout, but the Caliber team were able to get right on it and help fix the issues and get us closed on time. Thank you!
- Koray
- PHOENIX, AZ
05/06/2022
Thank you for your assistance
- Pedro
- SAN MARCOS, CA
05/05/2022
Everything was good...
- Chad
- Rio Verde, AZ
04/29/2022
Libby is the best in the business!
- Nicole
- Wittmann, AZ
04/29/2022
Libby and her team were great at getting this to the finish line, especially given the timeframe and circumstancs. When i asked for a rush, Libby came thru with flying colors. thank you
- Patrick
- Wittmann, AZ
04/26/2022
Condo department needs to get it together and be much faster. We lost a week with them.
- Joshua
- Apache Junction, AZ
04/15/2022
Libby was awesome, always responsive when I needed something. Closing support was not. All in all we closed on time, thank you!
- Sarah
- Waddell, AZ
04/10/2022
Just a little snafu regarding a condition that got moved to PTF when it should have been cleared, but Libby jumped right in and helped facilitate a solution right away! All worked out well :)
- Emily
- TEMPE, AZ
04/08/2022
I love working with Libby and her Team. They are the BEST.
- Gomathi
- Phoenix, AZ
04/07/2022
This loan has some curves to it, I really appreciate everyone's efforts. Everyone was truly working towards getting this loan closed. I also learned a lot by the feedback that I received. THANK YOU!!!!
- Julio
- Arizona City, AZ
04/07/2022
I appreciate working with Libby and Team! Thank you! Amy E.
- Amy
- Queen Creek, AZ
04/05/2022
Libby and her team are top notch!
- Andy
- Sun Lakes, AZ
04/04/2022
Libby is excellent. It doesn't matter how difficult a file is she will always step in and get her hands dirty to ensure the file closes.
- Maury
- Queen Creek, AZ
04/01/2022
I appreciate having Libby to call for questions and information because she is knowledgable and always gets right back to me. She works closely throughout the whole transaction keeping everyone informed and on track.
- Rebecca
- Chandler, AZ
03/31/2022
Libby get the job done for us every time!
- Alyssa
- TUCSON, AZ
03/25/2022
Excellent Customer Service!!
- Robert
- Show Low, AZ
03/21/2022
Libby is awesome! Always helpful and involved in the process.
- Sherry
- Phoenix, AZ
03/17/2022
It was a great experience, thanks for the awesome teamwork!!!
- Layne
- Tempe, AZ
03/11/2022
Libby was responsive and the entire Caliber team is always there to get the loan closed. Working with Caliber is awesome!
- Adam
- Tempe, AZ
03/09/2022
Libby was incredible. The process took longer than it should have without needing to get an appraisal done and I am not sure if that was due to processor on my side or Caliber side but feel something was dropped. Overall, great work!
- Melanie
- Lake Worth, FL
03/04/2022
Libby is an excellent account executive, I absolutely love working with her, she knows and stuff and is prompt in getting back to the client, she just awesome.
- Daniela
- SURPRISE, AZ
03/01/2022
Libby always makes sure the process is efficient
- Brian
- Glendale, AZ
02/25/2022
Libby is great and a pleasure to work with. Had a couple radio silence stretches with closing but otherwise, a great experience despite a difficult loan.
- Marcus
- Apache Junction, AZ
02/22/2022
Great experience as always.
- Kalvin
- Tucson, AZ
02/17/2022
Libby is great
- Joey Carl
- DAVENPORT, FL
02/14/2022
Libby and the Caliber team did a great job! Looking forward to the next opportunity to work together. Thank you!
- Brian
- Phoenix, AZ
02/08/2022
Libby customer service is beyond AMAZING. Don't ever let her go!!!
- Mary
- CENTRAL POINT, OR
02/04/2022
Libby is AWESOME to work with. She helps out as much as possible. The process of getting a loan done through Caliber needs to be looked at. We constantly have to download documents more than once and the turn times take awhile. We like using Caliber for the difficult files but sometimes they process drags out and takes long to close a file.
- Edward
- APACHE JUNCTION, AZ
02/03/2022
i wouldn't be half the lender i am today without Libby. I send as many loans as i can to Libby. Her service and strong work ethic is unmatched amongst the 20+ lenders i work with. She has taught me how to restructure loans, saved many of my loans due to borrowers screwing something up, and she works around the clock. Most importantly, you can tell her heart is in it. She loves what she does, and it shows. i truly look forward to working with her every time i upload a loan with Caliber. Dawn Compton is pretty darn amazing too.
- Alyssa
- CENTRAL POINT, OR
02/03/2022
One unnecessary Underwriting condition took over a week to resolve, causing the loan to close later than expected, otherwise the rest of the process was awesome!
- Brenda
- MARICOPA, AZ
02/01/2022
We had a little difficulty clearing up our last condition but it did not slow our ability to closing on time. The full team effort is always appreciated.
- erin
- MARICOPA, AZ
02/01/2022
Appreciate the great service! Thank you
- Kagel Brant
- Phoenix, AZ
01/28/2022
Libby is the best!
- Jason
- Chandler, AZ
01/28/2022
Libby is one of the VERY best AEs to work with in the industry! Caliber is in our top group of Investors to work with.
- Randall
- Chandler, AZ
01/28/2022
Process was smooth Libby is always there to answer questions. My go to investor.
- Donald
- Casa Grande, AZ
01/25/2022
LIbby and Dawn were great. Appreciate all the help on this file.
Keep it up!!
- Patrick
- Eloy, AZ
01/17/2022
Caliber Home Loans is fantastic to work with and we are grateful to have Libby Shambeau as our Account Executive.
- Josh
- Sun City West, AZ
01/12/2022
Libby is wonderful to work with! We love her, Dawn and everyone at the Caliber team who made this closing happen
- Hayley
- Mesa, AZ
01/07/2022
Libby and Dawn were amazing as always. Such a pleasure to work with, always steps in when needed to ensure an expedient closing while maintaining the highest level of professionalism and customer satisfaction. I am a broker for life with Libby.
- Chad
- Chino Valley, AZ
01/06/2022
Libby is the best AE and her team is awesome!
- Andy
- Apache Junction, AZ
12/31/2021
Libby and the caliber team were excellent with their communication as always!
- Josh
- Mesa, AZ
12/31/2021
Libby and the entire Caliber team were great to work with. This was a very challenging file but they found a way to get it done. Very grateful.
- Shantian
- GOLDEN VALLEY, AZ
12/28/2021
Very smooth transaction for a super tricky loan! Thanks, Caliber!
- Emily
- GOLDEN VALLEY, AZ
12/28/2021
Know when to reach out to a previous customer.
A streamlined lending experience for brokers.
Marketing materials you can personalize for your audience.
VIP access to exclusive brokerage business benefits.
Get help with COEs, educational resources, and more.
© 2022 Caliber Home Loans, Inc. NMLS #15622
Sitemap | Security | Terms of Use | Privacy Policy | Licensing & Disclosures | NMLS Consumer Access | Texas Mortgage Banker Disclosure | Do Not Sell My Personal Info (CA Residents)