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There was a little confusion on the closing date but were able to correct it and close on time. Overall, it was a great experience. - Eli - KANEOHE, HI
07/29/2023

This loan had several complications on seller side of transaction, with a party contesting trustee sale. The loan had to go to underwriting and closing 3 times in total. Everyone on the Newrez Team did a fabulous job every step of the way. ABSOULTELY the BEST service on this complicated file pertaining to seller delays. - Karen - Hilo, HI
07/18/2023

:) :) :) :) :) - Cassi - KAILUA, HI
06/15/2023

Thank you for your help. - Rich - HONOLULU, HI
05/29/2023

My closing was delayed a day, the CD was acknowledged at 8 PM Hawaii time, but since you go by Central time it was considered the next day so we were pushed back. Other lenders i work with allow us to use Hawaii time, i think this is something that Newrez needs to look at for loans in hawaii. This takes away 5 hours from us, i know its pretty easy to do these things on your phone, but not everyone has access to their phones constantly. I want to really stress how happy i am with your project review department, after first saying the condo project was inelligible, it was sent to management who worked with myself and the property manager to get the required documents and questions answered so that we could get the project approved. I thought i was going to have to switch lenders which would have delayed the closing even more. - Donald - Honolulu, HI
05/03/2023

Lori Fukumoto and her team performed well beyond my expectations. Closed a purchase loan in 10 calendar days from origination to funding. Newrez team members were very responsive and efficient in getting the loan to the finish line. Lori and her team are skilled at strategizing an committed to outstanding customer service. - Lisa - Kihei, HI
04/17/2023

I wish more than 5 documents could be uploaded to BP at submission. - Karen - KEAAU, HI
03/29/2023

Lori stayed with us every step of the way. Very helpful for my first loan submission. Thank you Lori :-) - Crystal - Honolulu, HI
03/02/2023

If pricing were in line with other lenders, I would take all my business to Lori at NewRez - Jacque - Ewa Beach, HI
03/02/2023