Getting a home loan or refinance is a high-stakes process. At Caliber Home Loans, Inc., we create an outstanding lending experience from beginning to end.
Are you dreaming of landing the loan of your dreams in 2021? We’re with you! Open the door to the industry’s best mortgage tools and opportunities with Caliber.
A successful home loan has no major mishaps from the borrower’s perspective. According to one MortgageSAT report, there are seven things you need to do to foster the best outcome for your borrowers.
According to this study, 41% of borrowers (37,000 surveyed) felt they had a perfect loan experience. This can mean one of two things:
Borrowers who have experienced a perfect loan process had a NPS (likelihood to recommend you to others) at 20 points higher than borrowers who experienced mishaps.
Since most business for brokers comes from existing relationships and referrals, the NPS from your borrowers is a direct indicator of your chances at future success.
If you have a team that is dedicated to closing on time and every time, you’re off to a great start. Layer that with a system that manages loan documents and allows you to track the entire process from end to end, and you’re nearly there.
With the proper system and the proper team, you already have most of it covered. Your team can help you resolve any problems as they arise and start the closing at the designated time (on or before the promised date). If everything is working as designed, you can show up at the closing and be the home loan hero.
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